The delivery process changes depending on the destination country. The delivery days are from Monday to Friday from 9.00 am until 17.00 pm.
Once your order has shipped, we will send you an email with your tracking number.
If the shipping address belongs to the inaccessible, there may be a slight delay in delivery of the package due to the policy deliveries.
In case you prefer a delivery company of your choice with who neozoia.com does not work with, then shipping costs charge the customer.
Your order may be delayed for the following reasons:
The product you ordered has been discontinued and is not available: In that case, the staff from our company will contact you immediately to give you every alternative solution.
In periods of extreme weather or strikes as well as in any case of force majeure which may affect the transport and delivery of your order.
In case the telephone and/or electronic mail (e-mail) contact with you is impossible (if a problem occurs on your order, either related to the product either related to the payment) because for example the data you entered is not properly updated.